When something isn't right with your account, a payment or a bonus, Mafia Casino support is available around the clock via live chat and e-mail. On this page we bring together every channel, what each one is best used for and what to have ready before you get in touch.
Mafia Casino Contact Channels
Support is split between a chat and three e-mail addresses, each with a specific purpose. Choosing the right route avoids being redirected and cuts the wait.
| Channel | Availability | Best for |
|---|---|---|
| Live chat | 24/7 | Quick questions about bonuses, deposits, games or account access |
| support@mafiacasino.com | 24/7 | Queries with attached documents, account closure and self-exclusion |
| complaints@mafiacasino.com | Reply within 10 days | Formal complaints that general support hasn't resolved |
| dpo@mafiacasino.com | By e-mail | Requests about your personal data |
For a one-off question, chat is usually the quickest option. If you need to send screenshots or files, the support e-mail keeps everything in writing in a single thread.
Support Languages
The support team is multilingual and the platform is translated into English and twelve other languages: Spanish, German, French, Italian, Portuguese, Czech, Finnish, Greek, Hungarian, Norwegian, Polish and Arabic. You can write to the team in English without any problem.
Help Centre Sections
Before opening a chat, many answers are already published in the help centre, organised by topic:
- Bonuses and Promotions
- Casino
- Deposits
- General
- My Account and Verification
- Sports Betting
- Technical
- Withdrawals
Account and Verification: What You'll Be Asked For
You don't need to verify your account in advance to play, but identity checks are mandatory before you can withdraw. This is how it usually works:
- You receive a request for documents through your account or by e-mail.
- You prepare an identity document (passport, national ID card or driving licence) and proof of address, such as a utility bill, bank statement or tenancy agreement.
- If requested, you add proof that the payment method is yours, bank or card statements, your bank details or IBAN and the source of funds.
- You send everything within 30 days of the request; if the deadline passes without a reply, the account may be closed permanently.
- Once the documents are complete, the review is normally finished within 10 days, a little longer for complex cases.
- In some cases a phone call or facial verification is added.
Complaints and Requests About Your Data
If a problem isn't solved through the usual route, the process is simple: first write to support@mafiacasino.com and, if you're not satisfied with the reply, escalate the case to complaints@mafiacasino.com. Formal complaints receive a reply within 10 days.
To access, correct or request the deletion of your personal information there is a separate mailbox, dpo@mafiacasino.com, handled by the data protection officer.
Before Contacting Support
A complete message gets resolved faster. Include these details whenever you can:
- Your username and the e-mail address you registered with.
- The approximate date and time of the transaction, bet or game round.
- The amount and payment method, if your query is about a deposit or withdrawal.
- The name of the game or sporting event involved.
- The name of the bonus or promotion, if that's what your question is about.
- A screenshot of the error message or the transaction status.
Frequently Asked Questions
These are the most common queries, grouped by topic.
Account
Can I open more than one account?
No. Only one account is allowed per person, address, phone number, e-mail and IP; duplicate accounts are closed and their winnings voided.
How do I close my account?
Request it by e-mail to support@mafiacasino.com. Withdraw your balance first: if you close with money in the account or pending withdrawals, those funds are voided.
Bonuses
Where do I activate the casino welcome bonus?
In the "My Bonuses" section of your profile, before betting with the eligible deposit. The full terms are on our bonus page.
Can I have two bonuses active at the same time?
No. If you activate another bonus, the one you had is removed along with its winnings.
Payments
What types of payment methods are there?
Visa and Mastercard cards, e-wallets such as Revolut, Jeton and MiFinity, Paysafecard and a long list of cryptocurrencies, including Bitcoin, Ethereum, USDT and USDC.
Why is my withdrawal still pending?
The finance department processes requests Monday to Friday and requires completed verification; if your case drags on, ask via chat with your username and the date of the request.
Games
Can I try the games without money?
Yes, most slots and table games have a demo mode, marked on each game page. The live casino doesn't offer demo play. You'll find more details in the games section.
Is there sports betting too?
Yes: football, tennis, basketball, eSports and many more sports, with in-play betting, Bet Builder and partial or full Cash Out.
Responsible Gambling
How do I request self-exclusion?
Write to support@mafiacasino.com to close your account. From then on, not opening new accounts is your responsibility.
Is there help outside the platform?
Yes. GamCare (National Gambling Helpline, 0808 8020 133), GambleAware, Gamblers Anonymous and Gambling Therapy offer free support, and a filter such as Net Nanny is recommended to protect minors at home. More information on our responsible gambling page.