Gambling at Mafia Casino is meant as entertainment. This page sets out the tools available, how to spot warning signs and who to turn to if you lose control.
Gambling as entertainment
Slots, live games and sports betting carry a risk of losing money. Game results are decided by a random number generator, so no strategy guarantees winnings. Keeping an eye on the time and money you spend is the best way to keep gambling a pastime.
Protecting minors
Only adults can open an account. If a minor registers, their winnings are voided.
- Sign-up requires a date of birth and an identity document.
- KYC verification confirms age and identity before any withdrawal.
- Extra checks may be requested, such as facial verification or a phone call.
- For shared devices, parental filters such as Net Nanny (www.netnanny.com) are recommended.
Signs of a gambling problem
The official responsible gambling page includes a self-assessment questionnaire. If you recognise yourself in several of these situations, it is worth stopping and seeking help:
- You play for longer or with more money than you had planned.
- You try to win back losses by betting again.
- You hide from those around you how much you gamble.
- You borrow money or use funds set aside for other expenses.
- Gambling causes you anxiety, irritability or problems at home or at work.
Available tools
These are the options the platform offers to step away from gambling:
| Tool | How it works |
|---|---|
| Self-exclusion | Requested by email to support@mafiacasino.com and the account is closed |
| Account closure | At the player's request via support |
| Self-assessment questionnaire | Questions on the responsible gambling page to assess your situation |
| Parental filters | Net Nanny recommended to block access by minors |
| 24/7 support | Live chat and email for any query |
How to request self-exclusion
The process is done by email and takes only a few minutes.
- Write to support@mafiacasino.com from the email linked to your account.
- State that you want to self-exclude and close your account.
- Wait for confirmation from the support team.
- Do not open new accounts: that responsibility lies with the player.
Before requesting closure, withdraw your balance: if the account is closed with funds or pending withdrawals, that money is voided.
External help
Free, confidential support is available to people with gambling problems and their families:
- GamCare, National Gambling Helpline (24/7): 0808 8020 133, www.gamcare.org.uk
- GambleAware: www.begambleaware.org
- Gamblers Anonymous: www.gamblersanonymous.org
- Gambling Therapy: www.gamblingtherapy.org
Contacting support
The team is available via live chat and email 24 hours a day. You can write to support@mafiacasino.com to request self-exclusion, close your account or resolve any question about your activity. If a query is not resolved, it can be escalated to complaints@mafiacasino.com, with a reply within 10 days.